Service Model

You’ll never be behind with Duco

Our 24/30/1 Promise

Live in 24 hours – your environment is live within one business day from contract signature.

Results in 30 days – set up processes from scratch and see results within a month.

ROI in the 1st year – see a return on your investment in year one.

All-inclusive model

With Duco, initial setup, onboarding, training and support are included as standard. There are no nasty surprises.

Customer success is our priority

Providing industry-leading support is fundamental to who we are. But we don’t just stop there.

All clients get a dedicated Customer Success Manager, to help make the most of Duco.

Pure SaaS platform

Duco is available in a day, with no installation, hardware or maintenance required. And “version upgrade” projects are a thing of the past.

Doubling volumes? Not a problem. Duco scales with you.

Continuous innovation

At Duco, innovation is part of our culture. We’re always looking to challenge the status quo.

As a Duco customer, you benefit from this – every month. We provide seamless monthly product upgrades to all customers, so you can always stay one step ahead.

“We looked at a number of systems but Duco stood out for its agility, self-service capabilities and SaaS deployment model. It is the only solution that truly empowers our operations team to build and manage reconciliations themselves.”

Head of Financial Market Operations, ING

“We selected Duco to enhance our global post trade operations, increase our efficiency and automate a number of processes. We have been impressed with the deep functionality and speed of deployment as a self-service tool.”

President, ADM Investor Services

“The quick deployment, flexibility and usability of Duco’s self-service application enables us to efficiently build towards our goals with very little technical support.”

Operations Manager, Redburn

Questions about our service model?

Service, not software